Refund & Return Policy

Eligible for return/exchange within 7 days of delivery, provided the item is unused and in original packaging.

Customized products (Keychains, Name Tags, Pet Accessories, Couple Figurines, and other personalized items): These are made specifically for you and are final sale — not eligible for return or refund except in case of damage.

If your order arrives damaged, we offer a free exchange — but you must provide a clear, continuous unboxing video as proof of damage, showing the sealed package being opened. Claims without unboxing video proof cannot be processed.

Contact us via WhatsApp within 48 hours of delivery with your order details and unboxing video.

Approved refunds (for eligible standard items) are processed within 7-10 business days to the original payment method.